Shipping, Delivery & Returns
Alimrose ships all Australian retail orders via Australia Post Express Service
Orders placed before 2pm AEST will be shipped same day. Orders placed after 2pm AEST will ship the next business day.
Shipping Costs for Australian Orders
- Free Standard Post shipping on orders over $150.00
- Flat Rate Express Post Shipping of $19.95 for Australian orders under $80
- Flat Rate Standard Post Shipping of $12.95 for Australian orders under $80
- International shipping is calculated at checkout and depends on what service you select for your country.
- Please be aware that some orders that ship internationally will be subject to duties & taxes. Any such taxes, if levied are the responsibility of the purchaser. If orders are rejected or returned to Alimrose due to unpaid duties or taxes we will only be able to refund the value of the product, not the shipping charges.
- Tracking numbers are sent to your email address that you used to register your purchase with.
Shipping for USA Orders - USA TARRIFF UPDATE
From 29 August 2025, new US tariff and import duty rules are coming into effect. These changes mean that all parcels shipped from Australia to the USA will now be subject to tariffs and fees, regardless of order value. This means that there would be at best a 19% tariff added to the value of your order but also US Customs could add a USD $80-$200 fee per item to the item you order from us.
Because of this uncertainty, we have made the difficult decision to temporarily pause all retail orders to the USA starting 29 August 2025.
We’re taking this time to:
- Review the new tariff and customs requirements
- Find the best possible shipping solutions for our US community
- Ensure we can continue offering you fair pricing without unexpected costs
What this means for you:
Orders placed before 29 August 2025 will be processed and shipped as usual.
From 29 August, checkout for US delivery will be temporarily disabled.
We will update you as soon as we are able to resume safe and cost-effective shipping to the USA.
Stay Connected
We truly value our US customers and are working hard behind the scenes to find solutions. Please sign up to our newsletter or follow us on Instagram for the latest updates.
💛 Thank you for your understanding and ongoing support — we can’t wait to be back shipping to the USA soon!
The information above is subject to change. Australia Post is monitoring the situation closely and will provide updates on the impacts of the regulatory changes on our customers and Australian outbound parcels as available. We recommend you visit the official websites of the relevant authorities for the most up-to-date information.
Returns
If for any reason you are not completely satisfied with your purchase we offer a 7 day money-back guarantee from the time you receive the goods. Please contact us within that time if you are not satisfied with your purchase so that we can resolve any problems and help arrange the return.
Change of mind returns will only be refunded the value of the products, not the shipping costs. The cost of return shipping is the responsibility of the purchaser.
This refund policy does not apply to goods which have been worn, used or damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Alimrose will not be responsible for parcels lost or damaged in transit if you choose not to insure.