Shipping, Delivery & Returns
Alimrose ships all Australian retail orders via Australia Post Express Service
Orders placed before 2pm AEST will be shipped same day. Orders placed after 2pm AEST will ship the next business day.
Our warehouse is not open to the public and currently we do not offer ‘pick up’ for retail orders.
- Free Shipping on orders over $80.00
- Flat Rate express shipping of $9.95 for Australian orders under $80
- International shipping is calculated at checkout and depends on what service you select for your country.
- Please be aware that some orders that ship internationally will be subject to duties & taxes. Any such taxes, if levied are the responsibility of the purchaser. If orders are rejected or returned to Alimrose due to unpaid duties or taxes we will only be able to refund the value of the product, not the shipping charges.
- Tracking numbers are sent to your email address that you used to register your purchase with.
If for any reason you are not completely satisfied with your purchase we offer a 7 day money-back guarantee from the time you receive the goods. Please contact us within that time if you are not satisfied with your purchase so that we can resolve any problems and help arrange the return.
Change of mind returns will only be refunded the value of the products, not the shipping costs. The cost of return shipping is the responsibility of the purchaser.
This refund policy does not apply to goods which have been worn, used or damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Alimrose will not be responsible for parcels lost or damaged in transit if you choose not to insure.